Thursday June 4, 2026
Washington News
IRS Online Services Available to Avoid Peak Wait Times
In IR-2026-24, dated February 13, the Internal Revenue Service (IRS) encouraged taxpayers to use online resources on IRS.gov to avoid long wait times during one of the busiest periods of the filing season. Presidents’ Day week marks the peak of phone support as taxpayers approach the tax filing deadline.
The IRS reminded taxpayers that many common tax questions can be addressed online using the IRS’s self-service tools, which are available on demand. The IRS highlighted its “Let Us Help You” hub, which consolidates guidance on a wide range of topics and provides step-by-step support to taxpayers before, during and after filing their returns.As part of the announcement, the IRS outlined several digital services specifically intended to streamline the filing process. Taxpayers with an IRS Individual Online Account can access their tax records, including wage and income transcripts, retrieve their adjusted gross income, review and sign authorizations from tax professionals, request or view an identity protection PIN and make or schedule payments.
The IRS also encouraged taxpayers to file electronically and select direct deposit as their payment option, describing it as the fastest and safest method to receive refunds. Electronic refunds significantly reduce the risk of lost, misdirected or delayed payments. The release also referenced the federal government’s transition toward fully electronic payments under Executive Order 14247.
Taxpayers were reminded that the IRS’s online tools are designed to reduce the burden on both taxpayers and IRS call-center staff during peak demand periods. The Interactive Tax Assistant is also available which provides guided answers on filing status, taxable income, credits and other common questions.
To assist taxpayers, the IRS highlighted the availability of no-cost filing options. Eligible individuals may use IRS Free File or Free File Fillable Forms, depending on their comfort level with tax preparation and their income. In addition, qualified taxpayers seeking in-person assistance may access Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs, staffed by IRS-certified volunteers offering free basic tax preparation.
Finally, the IRS reminded taxpayers that they can easily track their refund status online through the “Where’s My Refund?” tool, which updates daily and provides status information within 24 hours of the IRS accepting an electronically filed return.
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